I can't connect my phone to the Prynt Case.

1. Make sure that your Prynt Case is fully charged, and you have the most up-to-date version of the Prynt App.

2. Make sure that your adapter is attached to the Prynt Case properly. Press down on the bottom of the adapter with both hands. If there was a click, it means your adapter wasn't attached properly.

3. Reset your Prynt Case.

After all this, try connecting again. If you're still unable to connect, you might have a defective case, and you'll need to contact us.

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