I'm getting a "No Paper" error message, but I have paper!

Let's try the following steps to help you resolve the issue:

  1. First, make sure that you are using authentic Prynt Paper and your paper is not bent.
  2. Unplug your smartphone from your Prynt Case.
  3. Open the paper hatch and remove the paper.
  4. Put a few less sheets of paper (4-5 sheets) in the hatch and slide it towards the opening.
  5. Turn on your Prynt Case
  6. Try to print again. 

This should solve your issue. However, if the readjust paper error message keeps popping up, please contact us so we can assist you further!

Still need help? Contact Us Contact Us