My photo won’t scan.

Useful tips to scan a photo:

  1. Make sure you have enough light when you scan.
  2. Keep the photo as flat as possible on a plain surface
  3. Avoid light reflection on your print.
  4. Make sure you have a good mobile or WiFi connection.

Scans are stored locally on the host phone, so if Person A prints a photo, Person A will be able to scan it instantly. If a second person, Person B, wants to scan the photo, it might take a couple of minutes dependent on Internet connectivity. If you're still having trouble scanning, please contact us and let us know!

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